Privacy Policy
Effective Date: January 15, 2026
orquavethis respects your privacy. This policy explains how we collect, handle, and protect information when you interact with our services. We're committed to transparency and following Australian privacy laws. If something's unclear, reach out and we'll explain it in plain language.
Information We Collect
We collect information that helps us provide financial recovery services suited to your situation. Some you give us directly. Other data comes from how you use our website or communicate with us.
Personal Information You Provide
When you contact us or sign up for services, we might ask for:
- Your name and contact details including email and phone number
- Business information such as company name and ABN
- Financial situation details relevant to recovery planning
- Communication preferences and how you'd like us to reach you
- Feedback about our services or questions you submit through forms
Information We Collect Automatically
When you visit our website, certain technical information gets logged automatically. This includes your IP address, browser type, pages you visit, and how long you stay. We use this to understand how people use the site and where we can improve things.
Cookies and Tracking
Our site uses cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings, though some features might not work as smoothly. We don't use invasive tracking or sell your browsing data to third parties.
How We Use Your Information
Everything we collect serves a purpose related to delivering our services or improving what we do. We don't collect data just for the sake of it.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Providing financial recovery services | Contact details, financial information, business data | Contract fulfillment |
| Responding to inquiries | Name, email, phone, message content | Legitimate interest |
| Improving website functionality | Usage data, browser information, IP address | Legitimate interest |
| Sending service updates | Email address, communication preferences | Consent |
| Compliance with legal obligations | All relevant information as required | Legal requirement |
We occasionally send emails about our services or useful information related to financial recovery. You can unsubscribe anytime. One click, no hassle.
Data Protection and Security
We take protecting your information seriously. Our systems use industry-standard security measures including encryption for sensitive data transmission and secure storage protocols.
Technical Safeguards
We use SSL encryption for all data transmitted through our website. Our servers are hosted in secure facilities with restricted access and regular security audits.
Access Controls
Only authorized team members can access personal information, and only when necessary for providing services. Staff receive regular training on privacy practices.
No system is completely bulletproof. While we implement strong security measures, we can't guarantee absolute protection against every possible threat. If we detect a data breach that affects your information, we'll notify you promptly as required by Australian law.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually at no charge.
Correct Information
If information we hold is inaccurate or outdated, let us know and we'll update it promptly. Accuracy matters to us.
Request Deletion
You can ask us to delete your personal information, subject to legal requirements that might require us to keep certain records.
Withdraw Consent
If we're processing your data based on consent, you can withdraw that consent at any time. This won't affect past processing.
To exercise any of these rights, contact our privacy officer using the details at the end of this policy. We'll verify your identity before processing requests to protect your information.
Sharing Your Information
We don't sell your personal information. Period. However, we do share data in specific circumstances:
Service Providers
We work with third-party providers who help us run our business, such as hosting services, email platforms, and analytics tools. These providers only access information necessary to perform their functions and are contractually obligated to protect it.
Legal Requirements
Sometimes we're required to disclose information to comply with Australian law, respond to legal processes, or protect our rights and safety. This might include cooperation with law enforcement or regulatory bodies.
Business Transfers
If orquavethis merges with another company or transfers ownership, your information might be part of that transaction. You'd be notified of any such change and how it affects your privacy rights.
International Data Transfers
Our primary operations and data storage are within Australia. If we ever need to transfer data overseas, we'll ensure adequate protections are in place and comply with Australian Privacy Principle 8.
Data Retention
We keep your information only as long as needed to provide services and meet legal obligations. Different types of data have different retention periods:
Client Service Records
We retain records related to financial recovery services for seven years after services conclude, as required by Australian financial record-keeping laws.
Communication Records
General inquiries and correspondence are kept for three years, unless they relate to ongoing services or legal matters requiring longer retention.
Marketing Preferences
We keep your communication preferences until you change them or request deletion. If you unsubscribe, we retain minimal information to honor that request.
Website Analytics
Technical usage data is typically retained for 18 months and then aggregated or deleted to protect individual privacy while maintaining useful insights.
When data reaches the end of its retention period, we securely delete or anonymize it. If you close your account or request deletion, we'll remove your information within 90 days, except where legal requirements mandate longer retention.
Children's Privacy
Our services are designed for businesses and adults managing financial matters. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.
Changes to This Policy
Privacy practices evolve. We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if we have your contact information, or by posting a notice on our website.
The effective date at the top shows when this version took effect. We recommend checking back periodically, especially if you haven't visited in a while.
Making a Complaint
If you're concerned about how we've handled your personal information, please contact us first. We take complaints seriously and will investigate thoroughly.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy law compliance in Australia.
- OAIC Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Contact Our Privacy Officer
Address: Suite 3, Level 1/39-41 Macquarie St, Dubbo NSW 2830, Australia
Phone: +61478416370
Email: help@orquavethis.com
Response Time: We aim to respond to privacy inquiries within 5 business days